sv999 Terms and Conditions

1.1 Scope of the Agreement

These terms and conditions apply to the use of the sv999 platform and all its services. They constitute a legal agreement between the user and sv999. Accessing the sv999 website, playing any game, making financial transactions, or using any service falls within the scope of this agreement.

sv999 reserves the right to change or amend these terms and conditions at any time. Updated terms take effect from the moment they are published on the platform. We recommend checking this page regularly for updates.

1.2 Age Verification and Eligibility

The minimum age to use sv999's services is 21 years. The platform is for users aged 21 and above only. By registering, you confirm that:

• You are 21 years of age or older.
• Online gaming is not legally prohibited in your place of residence.
• You are using the platform voluntarily and for entertainment purposes.
• All information provided during registration is true, accurate, and complete.

sv999 may request documents necessary for age and identity verification at any time.

1.3 Account Registration

Each user may register only one account. Creating more than one account under the same person's name is strictly prohibited. If evidence of multiple accounts is found, sv999 reserves the right to close all associated accounts and forfeit any balances.

It is your responsibility to keep your account password and login details completely confidential. Granting third parties access to your account is prohibited.

2.1 Deposit Rules

The minimum deposit amount at sv999 is ৳100. Deposit methods include: bKash, Nagad, Rocket, Upay, and bank transfer (various Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). We always ensure fast and secure transactions.

Deposit amounts and methods must remain within the limits set by sv999. SSL encryption is used during all deposit transaction processing, ensuring maximum protection of your financial information.

2.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Under normal circumstances, withdrawal requests are processed within 10 to 45 minutes. Regarding withdrawals:

• Withdrawals can only be made using the same method that was used for the deposit.
• Withdrawals may be delayed if identity verification has not been completed.
• For unusual or suspicious transactions, sv999 may conduct additional verification procedures.
• Withdrawals cannot be made before the wagering requirements related to a bonus have been met.

2.3 Currency and Conversion

All transactions at sv999 are conducted in Bangladeshi Taka (BDT / ৳). Transactions made through third parties are not accepted. Use of a payment method registered in your own name is mandatory.

2.4 Fraud and Scam Prevention

If evidence of fraud, deception, or irregular activity is found on any account, sv999 reserves the right to suspend or close the account and withhold related funds. Chargebacks or false claims are strictly prohibited.

3.1 Welcome Bonus

New accounts at sv999 receive a 100% bonus on the first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. Depositing ৳20,000 or more gives the maximum bonus of ৳10,000, for a total balance of ৳30,000.

The welcome bonus applies only once per user. Attempting to claim the bonus multiple times using the same IP address, device, or payment method may result in all associated accounts being cancelled.

3.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined total of the deposit and bonus.

Example: ৳1,000 bonus × 25 = ৳25,000 in bets must be placed before bonus winnings become withdrawable. It is not possible to withdraw bonus funds before the wagering requirement is met.

Some specific games may contribute to wagering at a different rate. Contact our support team for details.

3.3 VIP Program Terms

sv999's VIP program has three tiers: Bronze, Silver, and Gold.

• Bronze tier: Weekly cashback of up to 0.3%.
• Silver tier: Weekly cashback of up to 0.5%.
• Gold tier: Weekly cashback of up to 0.8%.

Advancement to higher tiers is possible through regular active play. VIP benefits are subject to change, and sv999 reserves the right to modify the program at any time.

3.4 General Bonus Terms

sv999 reserves the right to change, suspend, or cancel any bonus offer. Bonus funds are for use on the sv999 platform only and cannot be directly transferred elsewhere. If evidence of bonus abuse is found, the associated account and funds may be cancelled.

4.1 Game Rules

Each game at sv999 has its own rules determined by the game software provider. Games from various world-class providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi are available at sv999. The rules for each game can be found within the game window.

4.2 Fair Play and RNG

All games at sv999 are operated using Random Number Generator (RNG) technology, which ensures completely fair and unpredictable results. The use of any fraudulent software, bots, or automation is strictly prohibited.

sv999 uses technology to detect suspicious play patterns. If such activity is detected, the account will be subject to investigation.

4.3 Technical Issues

If a technical error occurs in a game, sv999 reserves the right to cancel that round and refund the wagered amount. If a game is interrupted due to a loss of internet connection, sv999's server records will be considered final.

5.1 Account Closure by sv999

sv999 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Providing false or incorrect information.
• Operating multiple accounts.
• Abusing bonuses or promotions.
• Participating in fraud, deception, or collusion.
• Violating any clause of these terms and conditions.
• An ineligible person (such as someone under the age of 21) operating an account.

5.2 Account Closure by the User

Any user may close their account by contacting sv999's support team. A temporary self-exclusion option is also available as part of responsible gaming.

Before closing your account, make sure your balance is zero or has been withdrawn. If bonus conditions have not been met, those funds may not be withdrawable.

6.1 Limitation of Liability

sv999 is committed to providing the highest quality of service at all times. However, sv999 will not be held liable in the following situations:

• Transaction disruptions due to internet connection failure.
• Third-party software or hardware issues.
• Financial loss caused by the user's own negligence.
• Delays caused by unforeseen technical errors.

sv999's total liability shall under no circumstances exceed the amount of the transaction in question.

6.2 Intellectual Property

All content, designs, logos, brands, and software on the sv999 platform are the intellectual property of sv999. Users may not copy, distribute, or republish any content beyond personal use.

6.3 Privacy and Data Protection

Your personal information is stored and processed in accordance with our privacy policy. sv999 does not sell your information to third parties. However, information may be disclosed where required by law or upon a legitimate request from authorities. For more details, please read our Privacy Policy.

7.1 Protection of Minors

sv999 strictly prohibits anyone under 21 from using the platform. The use of parental control software is recommended to prevent minors from gaining access. If you suspect that a minor has opened an account, please notify our support team immediately.

7.2 Self-Control Tools

sv999 provides various tools to protect users. By contacting our support team, you can take advantage of the following options:

• Setting deposit limits.
• Temporary or permanent self-exclusion.
• Locking the account for a specified period.

For more details, visit our Responsible Gaming page.

8.1 Customer Support

sv999's support team is available seven days a week, 24 hours a day (24/7). Support is available in both Bengali and English. Contact methods:

• Live chat: directly within the platform.
• Email: [email protected]

8.2 Complaint Submission Process

If you have any complaints, please contact our support team first. We will try to resolve the issue as quickly as possible. When submitting a complaint, please provide the following information:

• Account username.
• Date and time of the issue (BST, UTC+6).
• Detailed description of the issue.
• Relevant screenshots or evidence (if any).

8.3 Final Decision

In case of any dispute, the data recorded on sv999's servers will be considered as final evidence. The decision of sv999's board of directors is final and binding. All disputes will be resolved in accordance with applicable laws and regulations.