sv999's Privacy Policy

sv999 is a trusted online casino and betting platform operated for players in Bangladesh. This privacy policy ("Policy") describes how sv999 collects, processes, stores, and protects the personal information of its users.

When you use sv999's website, mobile platform, or any related services, you are considered to have accepted the terms of this policy. This policy is an integral part of our terms and conditions.

This policy applies to all registered members, visitors, and any person who uses or attempts to use our services. Protecting your information is a serious responsibility for us, and we always treat your privacy with the highest importance.

2.1 Identity & Account Information

During account opening and the identity verification process, we collect the following information:

• Full name (in Bengali and English)
• Date of birth (for age verification — only persons aged 21 or above may become members)
• Valid email address
• Mobile number
• National ID card or passport number (where applicable)
• Bank or mobile banking account details (for financial transactions)

sv999 collects your information in several ways:

• Directly provided: When you register an account, fill out a form, or contact us.
• Automatically: When you use our website or app, through cookies and similar technologies.
• Through transactions: From payment processing providers at the time of deposit or withdrawal.
• From identity verification services: As part of the KYC (Know Your Customer) process.
• From customer support: When you seek assistance through our live chat or email.

sv999 uses the information collected from you for the following purposes:

• To create, manage, and secure your account.
• To process deposit and withdrawal transactions.
• To provide bonuses, rewards, and promotional offers.
• To provide 24/7 customer support.
• To detect and prevent fraudulent activity.
• To monitor user behaviour under our responsible gaming policy.
• To improve platform performance and user experience.
• To meet legal and regulatory obligations.
• To provide a personalised experience based on your preferences.

5.1 Security Measures

sv999 has adopted industry-standard security measures to keep your personal information safe. SSL (Secure Socket Layer) encryption is used across our entire platform, which encrypts all data transmitted between you and our servers.

• Use of 256-bit SSL/TLS encryption technology.
• Regular security audits and vulnerability testing.
• Limited data access for authorised staff only.
• Firewall and intrusion detection systems.
• Alert systems for suspicious login attempts.

sv999 does not sell, rent, or provide your personal information to third parties for marketing purposes. However, limited information sharing may occur in the following circumstances for the operation of services:

• Payment processors: To complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Identity verification services: To fulfil KYC requirements.
• Legal authorities: To comply with legal orders or government directives.
• Technology service providers: Cloud and security services required for platform operation.
• Anti-fraud services: To detect and prevent fraudulent activity.

All our service providers are contractually obligated to protect the confidentiality of your information and may not use it beyond the instructions we give them.

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser or on your device. sv999 uses cookies to improve your browsing experience, maintain login sessions, and measure platform performance.

• Essential cookies: For login sessions, security tokens, and core functionality.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand patterns of platform usage.

You can disable cookies from your browser settings, but this may limit some features of our platform.

As a user of sv999, you have the following rights over your own information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to correct inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information where applicable.
• Right to object: The right to object to the processing of your information for specific purposes.
• Right to portability: The right to receive your information in a machine-readable format.
• Right to withdraw consent: The right to withdraw previously given consent where applicable.

sv999 is a platform operated entirely for adults. Our services are for persons aged 21 or above only. We do not knowingly collect personal information from anyone under the age of 21.

We follow an age verification process at the time of account registration. If an underage person has accidentally created an account, it will be cancelled as soon as it is identified and the information collected will be deleted.

If you are aware that an underage person is using our platform, please notify our support team immediately.

sv999 reserves the right to update or amend this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• By posting a clear notice on the website.
• By sending a message to your registered email address.
• By informing you of the updated policy at the time of login.

Continued use of our services after changes have been made will be taken to mean that you have accepted the updated policy. We recommend that you visit this page regularly.